FAQ
Find answers to the most common questions about our workwear, certifications, customisation, ordering and support.
We've answered our customers' most frequently asked questions
If you haven't found the answer you're looking for, feel free to contact us - our team will be happy to help you with any questions or concerns.
Ordering & Delivery
What is the ordering and delivery process?
Do you have minimum order quantities? Can I order a test batch?
Protection & Standards
What kind of protection can I expect from your clothing – and how do I choose the right one for my business?
Are your products certified according to European safety standards?
Customisation & Personalisation
Can you produce made-to-measure clothing or garments tailored to specific working conditions?
Do you offer personalisation (printing, embroidery, design)?
Care & Longevity
How should I care for workwear to maintain its protective properties?
What detergents and temperatures are allowed for washing?
Special working conditions
Do you have clothing for working in extreme temperatures (heat/cold)?
What is the difference between standard and "multi-risk" protective clothing?
How do I choose the right size?
How do I choose the right size?
Sustainability and quality
How do you ensure quality throughout the entire production process?
How does Hemco contribute to sustainability?
Collaboration and Customer Support
What does the collaboration process with your company look like (from initial contact to delivery)?
How can I request a quote or advice?
What are your returns and complaints policies?
Do you have an offer for individual (retail) customers?